Frequently asked questions

From each merchant’s own digital landscape: images of their food that already exist publicly. Every reference has to be that merchant’s own dish. Their margherita pizza, not any margherita pizza. We never use stock photography, and if nothing exists for a dish, that menu item does not receive an image.

Every image starts from a reference photo of that merchant’s actual dish. The dish itself never changes: same ingredients, same portion. What improves is everything around how it is seen, from light and composition to background. We never build an image for a dish we have no reference for.

That menu item comes back without an image, and you are not charged for it. You pay only for images you actually receive. Coverage varies by merchant, because it depends on what already exists for each one.

No. There is nothing for them to install, upload, approve or learn. That is the main difference between this and the Self Service Tool, where the merchant takes the photo themselves.

Finished images, each mapped to the menu item it belongs to and named to your convention. Putting them live on your listings stays with you.

Within 24 hours, end to end, Monday to Friday. That holds whether you send one merchant or thousands.

Yes. Send us your guidelines and every image we deliver follows them. Files come back named the way your system expects, so they can go straight into your catalogue.

Where the images come from. Splentify takes images you already hold and enhances them in bulk. PhotoReady finds them first, for merchants that have never sent you a photo, then runs them through the same enhancement.

Book a demo and we will quote for the size of your catalogue. You pay only for the images we deliver.

Every photo on every listing goes through the same checks, from sharpness and lighting to whether the dish still reads at thumbnail size, and comes out with one score out of 100. Some checks count for more than others, and we share the scorecard, so you can see exactly what is measured and change how much each one counts.

Two things: the scope, meaning which merchants, cities or markets you want covered, and your brand guidelines. From there we work from your public listings ourselves. If you would rather hand the data over, we will take it by API, as JSON, as a spreadsheet, or in whatever form you already keep it. Nothing we do writes to your listings.

No. Same ingredients, same portion. Every refresh starts from the photograph already on the listing, and what changes is the photograph, not what is on the plate.

Nothing. They stay exactly as they are, and you are not charged for them. The score is what decides, so you are never paying to redo work that is already fine.

No. There is nothing for them to install, upload, approve or learn. It is your catalogue and your call.

Refreshed photos, named the way your system expects. They are delivered via API, in a gallery, or as a folder of files, whichever suits you. Putting them live on the listing stays with you.

Once a batch has been scored, the refreshed images arrive within 24 hours, Monday to Friday. Scanning and scoring a large catalogue takes longer, and we give you that timeline before we start.

Either. We can sweep a market once and stop there, or keep scoring new and changed photos as they land.

With Splentify you send us the photos you want improved. PhotoRefresh works out which ones those are: we scan your listings, score every photo, and put the poor ones through the same process Splentify runs. If you already know which of your photos need work, Splentify on its own is the faster route.

You pay for the photos we refresh, and nothing for scoring or for the ones that pass. Book a demo and we will work out what that comes to for a catalogue your size.

Photos are edited, checked, and delivered within 24 hours of the shoot. Video within 48 hours.

Yes. The stills from your shoot can be turned into short clips with Food Photo to Video, the same as any other photo you own.

Yes — a modern phone camera, in your venue’s own light. The difference is what happens next: every photo gets the same editing and quality control as a Splento shoot with a professional photographer, so what reaches your gallery is built to listing standard.

Different people and different kit. A Pro Touch creator shoots your dishes on a phone, on site. Pro Photo & Video sends a professional photographer with camera, lenses and studio lighting, and covers video as well. The editing and quality control behind both is the same.

Just the food. Your kitchen plates each dish from the live menu as usual, and the creator shoots it on site — no special prep, no stand-in dishes.

24 hours, anywhere we operate. Tell us your venue and menu, and we’ll match you with a vetted local creator.

Photos are edited, checked, and delivered within 24 hours of the shoot.

Tell us where we went wrong and we’ll put it right, either a reshoot or a full refund.

Yes. The stills from your shoot can be turned into short clips with Food Photo to Video, the same as any other photo you own.

Pricing is per dish, so it scales with the size of your menu. Book a demo and we’ll quote for your venue.

A good, sharp photo of a single dish. The clip is built from that exact frame, so anything soft or cluttered in the photo stays that way in the video. Shots from a professional photographer, or ones you’ve already run through Splentify, give the best results.

No. Motion is the only thing we add. Plating, portion, garnish and packaging stay exactly as shot. Nothing is re-plated, re-lit, or reshot.

Clips are made in Splento Studio. Send photos by upload or over the API, choose how the camera moves, and the clips come back the same way.

Yes. One dish or the full menu in one go, the same way you would send a single photo.

About 2 minutes per clip. Clips generate in parallel, so forty dishes take about as long as one and a whole menu is back in a single sitting.

An MP4 per photo, up to 10 seconds. 720p as standard, with 4K where the placement needs it. There is no audio track at all, which is what lets a clip autoplay quietly in a menu or a listing.

Click retry on that image and choose a different move. You are charged half price automatically, and you retry one image at a time, so the rest of your menu is untouched. The three moves are zoom in, circle the plate, or rise to a top-down view.

Whichever way suits you. Delivered by API into your platform, CMS or DAM, saved to Drive, or downloaded as a file or an archive.

A shoot sends a crew to your venue and films the real dish. This works from a photo you already have, with no visit and no re-plating. If you need footage of your room, your team, or service, book Pro Photo & Video instead.

Pricing is per clip, so it scales with the size of your menu. Retries are half price. Book a demo and we’ll quote for your menu.

No. Splentify is built to improve existing dish photos, including everyday phone images.

Restaurants, agencies, small chains, hospitality groups, and creators who need better food visuals across channels.

Yes. Every image is built to be menu-ready, delivery-ready, and usable for web and promo placements.

Yes. You send us one brand guideline and it is applied across the whole set, so there is no drift between images, campaigns or channels.

Images are the main workflow today, with a video-ready path available as a supporting capability.

Yes. Start with 10 free images to test quality and workflow fit before scaling.

They arrive dark, cluttered, and shot from an odd angle, which is normal for a phone photo taken in a busy kitchen. About 95 in every 100 we can fix. Each one goes through the same editing and quality control as a Splento shoot, so what reaches your listing is built to the same standard.

Every upload is reviewed before it goes anywhere near editing. Stock images, photos that are not food at all, and files too pixelated to rescue are rejected. Only the merchant’s own dish gets through.

The merchant is told why and asked to take another. It is a small percentage of uploads, and it happens before editing, so nothing false reaches a listing.

No. Each merchant gets their own link and works in the browser. Nothing to install, no password to reset, no rollout to manage.

Yes. Load their menu in advance and they photograph what is already there, or let them add items as they go. Most platforms do both.

Within 24 hours of upload. They land back on the menu item they were uploaded against.

Who uploads, and what happens on the way in. Splentify takes images you already hold and enhances them in bulk. The Self Service Tool goes out to your merchants, so the photos come from people who have never sent you one before, and it adds a check before editing to make sure what arrives is real.

There is nothing to schedule. A shoot sends a person to the restaurant at a set time. The Self Service Tool works across your entire merchant base at once, at the pace your merchants work.

Book a demo and we will quote for the size of your merchant base.